Privacy Policy

1. What Information do We Collect

When you interact with us, we may collect certain personal data to deliver and improve our services. This includes:

• Your name, email address, phone number and billing or delivery addresses.

• Booking details such as session dates, packages selected and court locations.

• Payment information (processed securely through trusted payment providers – we do not store your full card details).

• Technical data like IP address, browser type, and usage patterns on our website (collected automatically through cookies).

We only collect information that is necessary to provide you with the best experience, whether you are booking your first class or returning for your next match.

2. How We Use Your Information

We use your information carefully and responsibly – no overhits, no double faults.

We process your data to:

• Complete your bookings, merchandise purchases and transactions.

• Communicate with you about your schedules, orders and account status.

• Send updates about new programs, events and exclusive offers (only if you opt in).

• Improve our website functionality and customer experience based on aggregated usage patterns.

• Fulfill our legal and financial obligations as a registered business.

Every interaction we have with your data serves a clear and fair purpose – no hidden lines.

3. Sharing and Disclosure

CrossCourt does not sell, rent or share your personal data with third parties for marketing purposes.

We only share your information with trusted service providers who assist us in operating the website, processing payments, delivering your orders and providing communication services. These trusted third parties would only be permitted to use your personal information for the purposes we specify. We may share some broader statistics and customer profiling information with third parties – but we will keep it anonymous, so you won’t be identifiable from that data.

Your information stays within our carefully guarded court. 

Disclosure for Legal Compliance

We may disclose your personal information if required to do so by law or if, in good faith, we believe that such action is necessary to:

• Comply with a legal obligation, regulatory requirement or lawful request from public authorities;

• Protect and defend the rights, property or safety of CrossCourt Tennis Academy, our users or others;

• Investigate potential violations of our policies or respond to claims.

Any disclosure of personal data for legal purposes will always be carried out in compliance with applicable laws and with the highest respect for your privacy.

Third-party providers

We are a UAE based company and operate web servers hosted in UAE or orther locations defined by our service provider. Our hosting provider Tasjeel.ae (Host Arabia FZ-LLC) adheres to international standards, ensuring that your data is securely stored according to local laws and regulations.

Comments

When you leave comments on the website we collect the data shown in the comments form and also the IP address as well as browser user agent string to help spam detection.

Contact Form

Information submitted through the contact form on our site is sent to our corporate email, hosted by Tasjeel.ae (Host Arabia FZ-LLC). You can find more information about this here Tasjeel Privacy Policy.

These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.

Google Analytics

We use Google Analytics to better understand how visitors interact with our website. Google Analytics collects anonymous data such as pages visited, time spent on site, and type of device used. No personally identifiable information (such as your name or email) is collected through Google Analytics.

If you wish to opt out of Google Analytics tracking on our website, you can install the Google Analytics Opt-out Browser Add-on.

Newsletter

When you subscribe to our newsletter, we collect and process your name and email address for the purpose of sending you updates, offers and relevant information about us, our products and offerings.

We use Mailchimp, a trusted third-party email marketing platform, to manage our mailing list and distribute our newsletters. Your data is securely stored and processed by Mailchimp according to their Privacy Policy.

You can unsubscribe from our newsletter at any time by clicking the “Unsubscribe” link included in every email we send, or by contacting us directly at info@crosscourt.ae.

4. HOW DO WE PROTECT YOUR DATA

We have put in place technical and organizational measures to protect your personal information.

From secure SSL encryption on our website to strict access controls, we actively protect your data from unauthorized access, alteration or loss. However, please be aware that while we take all reasonable steps to protect the information you provide, no method of transmission over the Internet or method of electronic storage is completely secure. By using our services, you acknowledge that any transmission of personal information is at your own risk.

We constantly review and upgrade our security practices, because strong defense is key – both on the court and off.

5. HOW CAN YOU ACCESS YOUR DATA

You are always in control of your personal data. At any time, you have the right to:

• Know what information we hold about you and access it.
• Request details of the purposes for the processing of your personal information.

• Request corrections to your personal data.

• Request deletion of your data (where legally permitted).

• Withdraw consent to marketing communications.

• Object to certain processing activities.

Please keep in mind that we may request proof of your identity before we disclose such information to you. That’s so we can prevent unauthorised access. Simply contact us at info@crossourt.ae and our dedicated team will assist you.

6. How Long We Retain Your Data For

We keep your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy and to comply with UAE legal or accounting requirements.

When we no longer need your data, we securely delete or anonymize it. We don’t hold onto unnecessary files – we believe in clean play and clean systems.