This website, crosscourt.ae, is managed by CrossCourt Tennis Academy (Tennis Zone for Tennis Training Services Co. L.L.C), a business legally operating in the United Arab Emirates. Throughout the site, the terms “we”, “us” and “our” refer to CrossCourt Tennis Academy. We offer this website, including all information, tools and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing lesson packages, merchandise or booking services from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms apply to all users of the site, including browsers, customers, vendors and content contributors.
Please read these Terms carefully before using our website. By accessing any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any services. We reserve the right to update or change any part of these Terms by posting updates to this page. It is your responsibility to check this page periodically. Your continued use of the site constitutes acceptance of those changes.
1. ONLINE LESSON & COURT BOOKINGS
We offer online booking of tennis lessons (private, group, split sessions) and court reservations through our platform. By booking through our website, you agree to the following:
Full payment must be made at the time of booking, unless otherwise stated.
Confirmation will be sent via email upon successful booking.
It is your responsibility to ensure booking accuracy (e.g., coach, time, date, location, extra services selected).
Cancellations and changes must be made within the timeframes stated in our Refund & Return Policy.
We reserve the right to modify or cancel any booking due to unforeseen circumstances, including weather, instructor availability or facility conditions.
2. ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your jurisdiction or have provided consent for any minor dependents to use this site under your responsibility.
You may not use our products or services for illegal or unauthorized purposes, and in the use of the Service, you must not violate any laws in your jurisdiction, including copyright regulations. Any breach of these Terms will result in immediate termination of your access to our Services.
3. PACKAGE EXPIRATION & USAGE
When purchasing packages of multiple lessons (e.g., 4 or 8 sessions), you acknowledge:
Packages are non-transferable and must be used within the period specified in relevant offer from purchase date unless otherwise specified.
Sessions not used within the validity period may be forfeited.
Refunds are not issued for unused sessions unless due to documented medical reasons or explicit service unavailability.
4. PRICING AND MODIFICATIONS
All pricing originally is in AED (United Arab Emirates Dirhams) and inclusive of applicable taxes unless otherwise stated. Prices and availability of services and products are subject to change without notice.
We reserve the right to modify or discontinue any service, product or pricing without notice at any time. We shall not be held liable for any changes, suspensions or discontinuation of the Service.
5. CASH ON DELIVERY
We offer cash on delivery (COD) within the UAE for eligible physical products. COD might not be available for lesson bookings or other services. We reserve the right to approve or reject any COD order based on delivery location or order history.
6. ACCURACY OF INFORMATION
We are not responsible if information on this site is inaccurate, incomplete, or not current. Content is provided for general information and should not be relied upon as the sole basis for decision-making. We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if any part of the Service or related content is found to be inaccurate.
7. ACCOUNT & BILLING INFORMATION
We reserve the right to refuse or cancel orders or bookings placed under the same user account, credit card or billing/shipping address. You agree to provide accurate and up-to-date personal and payment details. Failure to do so may result in cancellation or delay of service.
8. OPTIONAL TOOLS
We may provide access to third-party tools (such as payment processors or booking plugins) which we do not control. Your use of such tools is entirely at your own risk and governed by those third parties’ terms.
9. THIRD-PARTY LINKS
Links on our site may lead to external websites. We are not responsible for the content, policies or practices of third-party sites. You access such sites at your own risk.
10. USER COMMENTS, FEEDBACK AND SUBMISSIONS
Any ideas, suggestions, feedback or content submitted to us, whether solicited or unsolicited, may be used by us without restriction. You agree not to submit content that is illegal, defamatory, or infringing upon any third-party rights. We reserve the right to moderate or remove content that violates these standards.
11. PERSONAL INFORMATION
All personal information submitted through our website is handled in accordance with our Privacy Policy.
12. ERRORS, INACCURACIES & OMISSIONS
There may occasionally be information on the site that contains typographical errors or inaccuracies. We reserve the right to correct any errors and to cancel orders if the information provided was inaccurate at the time of purchase or booking.
13. PROHIBITED USES
You are prohibited from using the site or its content:
For unlawful purposes;
To solicit others to engage in unlawful acts;
To violate regulations or laws;
To infringe on intellectual property;
To upload viruses or malicious code;
To collect personal data without consent;
To interfere with security features of the site.
We reserve the right to suspend or terminate your access for violating any of the above.
14. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that the website or services will be uninterrupted, error-free or secure. Services are provided “as is” without warranties of any kind. In no case shall CrossCourt Tennis Academy be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or services.
15. INDEMNIFICATION
You agree to indemnify and hold harmless CrossCourt Tennis Academy, its directors, staff, and affiliates from any claim arising out of your breach of these Terms or violation of any law or third-party rights.
16. SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force.
17. TERMINATION
These Terms remain in effect unless terminated by either party. You may terminate by discontinuing use of our site and services. We may terminate access if you breach these Terms.
18. ENTIRE AGREEMENT
These Terms, along with our Privacy Policy and any additional posted rules or guidelines, constitute the entire agreement between you and CrossCourt Tennis Academy.
19. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising will be subject to the exclusive jurisdiction of UAE courts.
20. CHANGES TO TERMS
We may update these Terms from time to time. The latest version will always be available on this page. Continued use of the website and services implies acceptance of any changes.
21. CHANGES TO TERMS
If you have any questions regarding these Terms and Conditions, you may contact us at: 📧 info@crosscourt.ae
